Refund Policy

Thank you for using Tikker AI! We are committed to providing an excellent AI video generation service. Please read our refund policy carefully before making a purchase.

Core Policy

At Tikker AI, all purchases are final and non-refundable. We do not issue refunds or credits for any purchased Credit packs or Subscription plans.

Credits

The Credits you purchase are used to pay for the computational resources consumed during video generation. While Credits are non-refundable, we are happy to inform you that your purchased Credits do not expire. You can use them at any time by logging into your account.

Subscription Plans

If you are on a subscription plan (e.g., monthly or yearly), it will renew automatically. You may cancel your subscription at any time. Upon cancellation, your subscription will not renew for the next billing cycle, but you can continue to use your remaining services until the end of the current cycle. We do not provide refunds for partially used subscription periods.

Exceptions

The only exception to our policy is if you are unable to use the service you purchased due to a major technical failure on Tikker AI's end. In such cases, please contact us using the method below. We will verify the issue and, at our discretion, may provide a service credit or a refund.

Contact Us

If you are experiencing an issue that falls under our exceptions clause or have any questions about this policy, please email us at support@tikkeraiexample.com. Our team will get back to you as soon as possible.